Frequently Asked Questions

Find answers to common questions about video downloading

Get quick answers to the most common questions about using VidsSave. Can't find what you're looking for? Contact our support team.

Popular Questions

Most frequently asked questions

How do I download a video from YouTube?

Downloading Issues

Simply copy the YouTube video URL, paste it into our download box, click Download, and choose your preferred format and quality. The download will start automatically.

Is VidsSave safe to use?

General Questions

Yes, VidsSave is completely safe. We don't store your data, require downloads, or install any software. All processing happens securely in your browser.

What video quality options are available?

Technical Support

We offer multiple quality options from 144p up to 1080p+ (depending on the original video quality). You can also extract audio-only in MP3 format.

Can I download videos for commercial use?

Legal & Copyright

You must respect copyright laws and obtain proper permissions. Most videos are protected by copyright, so commercial use requires explicit permission from the content owner.

FAQ Categories

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General Questions

Basic questions about our service

General Questions

Basic questions about our service

What is VidsSave?

VidsSave is a free online video downloader that allows you to download videos from YouTube, TikTok, Instagram, Facebook, Twitter, and many other platforms. No software installation required.

Is VidsSave really free to use?

Yes, VidsSave is completely free to use. There are no hidden fees, subscription costs, or download limits. You can download as many videos as you want.

Do I need to create an account?

No account creation is required. You can start downloading videos immediately by simply pasting the video URL into our downloader.

What video formats are supported?

We support MP4 video downloads and MP3 audio extraction. MP4 is the most widely compatible video format that works on all devices and platforms.

Downloading Issues

Common problems and solutions for video downloads

Downloading Issues

Common problems and solutions for video downloads

Why is my download failing?

Download failures can occur due to unstable internet connection, browser issues, or the video being private/restricted. Try refreshing the page, checking your internet connection, or using a different browser.

The download is very slow. How can I speed it up?

Slow downloads can be caused by high server load, poor internet connection, or large file sizes. Try downloading during off-peak hours, choosing a lower quality option, or using a wired internet connection.

Can I download private or age-restricted videos?

No, we can only download publicly available videos. Private, age-restricted, or geo-blocked content cannot be downloaded due to platform restrictions and privacy policies.

What's the maximum video length I can download?

There's no specific time limit, but very long videos (over 2 hours) may take longer to process and download. For best results, we recommend videos under 1 hour.

Can I download multiple videos at once?

Currently, our service processes one video at a time to ensure optimal quality and speed. Batch downloading may be available in future updates.

Technical Support

Technical issues and troubleshooting

Technical Support

Technical issues and troubleshooting

Which browsers are supported?

VidsSave works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. We recommend using the latest version of your browser for the best experience.

Does it work on mobile devices?

Yes! VidsSave is fully responsive and works perfectly on smartphones and tablets. The interface adapts to your screen size for easy mobile use.

Why can't I play the downloaded video?

This usually happens when your device doesn't support the video format. We recommend downloading in MP4 format, which is universally supported. You can also try using VLC media player.

The video quality is poor. How can I get better quality?

Video quality depends on the original upload quality. Always select the highest available quality option before downloading. Note that we cannot enhance quality beyond the original video.

Legal & Copyright

Legal questions and copyright information

Legal & Copyright

Legal questions and copyright information

Is it legal to download videos?

Downloading videos for personal use is generally acceptable, but you must respect copyright laws and platform terms of service. Only download content you have permission to use.

Can I use downloaded videos commercially?

Commercial use depends on the video's copyright status and licensing. Most videos are protected by copyright. Always obtain proper permissions before using content commercially.

What about fair use?

Fair use is a complex legal concept that varies by jurisdiction. When in doubt, consult with a legal professional or obtain explicit permission from the content owner.

Account & Billing

Account-related questions

Account & Billing

Account-related questions

Do you offer premium features?

Currently, all features are available for free. We may introduce premium features in the future, but our core video downloading service will always remain free.

How do you make money if the service is free?

We may display non-intrusive advertisements to support our service. We're committed to keeping the core functionality free for all users.

Can I request new features?

Absolutely! We welcome user feedback and feature requests. Contact us through our support channels to share your suggestions.

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